Business Time Clock Software

The HBS Customer Service Center includes programmers, consultants, DBAs and network professionals.

The center located in New York operates 24 –7. The center does not utilize voice mail and so there is no waiting for someone to call back. Clients are assured that any questions or issues will be addressed.  In order to provide the highest level of on-going support, the CSC maintains a copy of the client system in production state on our servers at our facility. We utilize the same version of the database running at the client site. This allows our customer service professionals to address any issues and simulate any problems. We have found this approach to be very successful in providing the level of service our clients have become accustomed to. 

We recommend that a VPN type connection be enabled between our site and your site for remote support purposes. This will allow our support team to diagnose any problem and resolve them on a timely basis. 

Each client is assigned to a customer service team based on the complexity of the installation, data collection technologies used, and the database platform. The team includes personnel with backgrounds in the areas of Development, Consulting, Technical Services and Customer Support. The team approach benefits both HBS and the client. It has been our experience that specific support teams foster a relationship of mutual cooperation and gives our team a greater understanding of the client’s system and business operations.